All the information you need to know
In today’s retail market, we believe honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Please don’t hesitate to contact us if you have any questions.
Shipping & Returns
We hope you love our clothes as much as we do. If you’re not completely happy you can return or exchange any unworn, unwashed, eligible items or defective merchandise within 30 days of delivery.
Please note that sale items and all personalized items are considered final sale and are not eligible for return.
Please note that any Shipping and/or Duties Charges on International Orders that may incur are not refundable.
Returned merchandise must include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Please note that Love Hate Parallel is not responsible for return shipping fees, unless the item is defective.
Please return your garment to:
Love Hate Parallel
2A Broughton Street
Once your package arrives at our office, your refund will be processed within five to ten business days. We’ll send you an email when this transaction is complete. Note that your bank may require additional days to process and post the money to your account.
STANDARD SHIPPING CHARGES
Free Shipping Australia wide.
International shipping is automatically calculated by Australia Post-Carrier rates:
For shipping within Australia, we use Australia Post Express Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel at http://www.auspost.com/track.
Tracking numbers can take up to 24 hours to register with Australia Post. Delivery within Australia made via Express Post to metropolitan areas will usually arrive within 48 hours of dispatch to metropolitan areas. For regional areas, delivery is between 2 to 5 days.
For Worldwide International shipping, we use UPS
Deliveries can be expected within 7-12 days from the date of shipment. Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel at https://www.ups.com/au/en/services/tracking/information.page?
Please note that all items marked as pre-orders have a delayed ship time-frames (about 10 days before shipping). When purchasing your payment is made immediately to ensure that you are in line to receive the item. Once ready to ship, you will receive an email with tracking info with an estimated shipping date.
Pre-orders are paid for at the time of order and are shipped as close to the date provided as possible. If you order instock items at the same time as your pre-order it will be shipped immediately and your pre-order will be shipped separately.
All pre-orders are FREE shipping (Australia only).
Please keep in mind the provided shipping date is an estimate and we will contact you and let you know if the shipping date has been delayed.
CAN I CANCEL MY PRE ORDER:
Pre-orders cannot be cancelled as a special order has been made exclusively for you with the designer which means your item is already in production and it has been paid for. Pre-order items are not eligible for a refund.
Please note when ordering a 'pre-order' item, we ask that you check out and pay for the order separately to other items you would like to purchase. This will allow us to ship your other non pre-order items straight away. Your pre-order will then be sent after the arrival date.
WHAT IF I NEED ANOTHER SIZE IN A PRE ORDER ITEM:
Should you need a different size, you can place another order and send back the first item (in perfect condition, unwashed, unworn and all tags attached) and we will refund that item once it is received back in perfect condition.
Orders from international customers that contain both pre-order and instock products will be held and shipped together, unless customers request email firstname.lastname@example.org
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